**Service Impacting Incident Alert**

Time of Incident:   Tuesday December 13, 2016 9:18 PM E.S.T. (U.T.C.-4)


Status:   RESLOVED


Impact: Some Subscribers may experience difficulty accessing certain websites from CloudConnect desktops and infrastructure for a period of 30 minutes beginning at 10:15 AM EST today.


Description:  A fiber cut has been detected with an upstream carrier.  Upstream carriers have resolved the issue through redundant paths.


Reference ID:   CC-20180511


Type of Event:    Service Impacting Incident


Ticket Status:   RESOLVED




Thank You for your Cooperation!