**Service Impacting Incident Alert**
Time of Incident: November 8, 2018 10:19 AM E.S.T. (U.T.C. -5)
Status: STABLE (under investigation)
Impact: Some Subscribers may have experienced a temporary loss of connectivity to Citrix desktops for a period of 10 minutes beginning at 10:19 AM EST today.
Description: Root cause is currently under investigation. Should the issue recur, additional updates will be posted here.
Update (11:58 AM EST): Issue has been traced to Citrix NetSCaler firmware. Diagnostic information has been collected and has been sent to Citrix Debug team for analysis.
Reference ID: CC-20181108
Type of Event: Service Impacting Incident
Ticket Status: STABLE
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