**Service Impacting Incident Alert**
Time of Incident: December 8, 2018 10:00 AM E.S.T. (U.T.C. -5)
Status: Resolved 1:16 PM EST.
Impact: Some Subscribers may have or will experienced a short temporary loss of connectivity to Citrix desktops or virtual machines for a period of up to 10 minutes beginning at 10:00 AM EST today. Some Virtual Machines may appear rebooted after connectivity is restored.
Description: Root cause is currently under investigation and appears related to the scheduled maintenance activities last night. Some ESXi hosts are experiencing unstable behavior, as a result, virtual machine workloads are failing over to redundant ESXi hosts.
Update (1:07 PM EST): Estimated Time of Resolution is 2:00 PM EST.
Update (1:16 PM EST): Issue appears resolved at this time, we are continuing to monitor the situation.
Reference ID: CC-20181208
Type of Event: Service Impacting Incident
Ticket Status: Resolved
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