**Service Impacting Incident Alert**
Time of Incident: March 15, 2019 8:20 AM E.S.T. (UTC -5)
Status: Confirmed Resolved: 11:00 AM EST (UTC -5)
Impact: Some Subscribers may have been unable to access Citrix Desktops or virtual machines.
Description: A memory leak was identified in a Storage Area Network Controller. This memory leak caused high disk latency for some virtual machines resulting in intermittent connectivity at times beginning at 8:20 AM EST. The vendor has identified the root cause and a firmware update is available to address this issue. The update will be applied this weekend, which will prevent a recurrence of the memory leak condition.
Reference ID: CC-20190315
Type of Event: Service Impacting Incident
Ticket Status: Closed