**Service Impacting Incident Alert**


Time of Incident: March 15, 2019 8:20 AM E.S.T. (UTC -5)

 

Status:   Confirmed Resolved: 11:00 AM EST (UTC -5)

 

Impact: Some Subscribers may have been unable to access Citrix Desktops or virtual machines.

 

Description:  A memory leak was identified in a Storage Area Network Controller.  This memory leak caused high disk latency for some virtual machines resulting in intermittent connectivity at times during beginning at 8:20 AM EST.  The vendor has identified the root cause and a firmware updated update is available to address this issue.  The update will be applied this weekend, which will prevent a recurrence of the memory leak condition.


Reference ID:   CC-20190315

 

Type of Event:    Service Impacting Incident

 

Ticket Status:   Closed