**Service Impacting Incident Alert**

Time of Incident: March 15, 2019 8:20 AM E.S.T. (UTC -5)


Status:   Confirmed Resolved: 11:00 AM EST (UTC -5)


Impact: Some Subscribers may have been unable to access Citrix Desktops or virtual machines.


Description:  A memory leak was identified in a Storage Area Network Controller.  This memory leak caused high disk latency for some virtual machines resulting in intermittent connectivity at times beginning at 8:20 AM EST.  The vendor has identified the root cause and a firmware update is available to address this issue.  The update will be applied this weekend, which will prevent a recurrence of the memory leak condition.

Reference ID:   CC-20190315


Type of Event:    Service Impacting Incident


Ticket Status:   Closed