Problem Definition:

Zoom does not recognize a webcam over a Citrix connection to the Virtual Machine.

 

Resolution:

  1. Uninstall any Zoom software on the Virtual Machine.
  2. Visit https://support.zoom.us/hc/en-us/articles/360041602711 on the Virtual Machine and download the latest Client package. Install this on the Virtual Machine
  3. On the local PC workstation visit https://support.zoom.us/hc/en-us/articles/360041602711 again and download the latest Citrix Plugin.  Install this on the local PC workstation.

Additional Information:

The VDA on the Virtual Machine should be Citrix Apps & Desktops 1912 (our latest DesktopConfig), because the prior supported configuration doesn't support 64-bit applications using webcams.  The Citrix Workspace App on the local PC workstation should be the latest Citrix Workspace App, as Citrix Receiver does not support 64-bit applications using webcams.  Zoom is a 64-bit application.

Applies To:

Citrix Published Desktops on CloudConnect