Archived Articles (No Longer Applicable)

iCCT-201410141 - How to Change the Resource Pool Configuration on a Customer Virtual Machine
Problem Definition: A Customer has submitted Add/Remove Resource Pool Form from the CloudConnect Support Portal. The form opens a Ticket on behalf ...
Wed, Oct 29, 2014 at 3:51 PM
iCCT-201410143 - Locating and Verifying Virtual Machine Configuration and Ownership in the vSphere Client
Problem Definition: Virtual Machine names do not easily identify their Customer or MSP ownership. Cause: The Virtual Machine naming conventio...
Tue, Oct 14, 2014 at 3:00 PM
iCCT-201410143 - Understanding the CloudConnect Virtual Machine Naming Convention
Problem Definition: Virtual Machine names do not easily identify their Customer or MSP ownership. Cause: The Virtual Machine naming convention is...
Tue, Oct 14, 2014 at 2:59 PM
CCT-201410091 - Users unable to Access certain Websites or Web Servers from a CloudConnect Desktop
Problem Definition: Users report they are unable to access a website from their CloudConnect Virtual Desktop.  The user may be able to access the web...
Fri, Nov 7, 2014 at 8:42 AM
iCCT-201410152 - Multiple Partners report all Users have a Black Screen or Hung Desktop Logon Screen
Problem Definition: Multiple Partners (i.e. more than 4) concurrently report end users are unable to access their desktops.  End users experience a blac...
Wed, Oct 15, 2014 at 6:23 PM
iCCT-201410163 - How to Change the Storage Configuration of a Customer Virtual Machine
Problem Definition: A Customer has submitted the Add/Remove Storage Form from the CloudConnect Support Portal.  The form opens a Ticket on behalf of t...
Thu, Oct 16, 2014 at 4:56 PM
iCCT-201411171 - User Session State Down in Citrix App Center
Problem Definition: A partner contacts the Help Desk and is unable to logoff the user.  The User's desktop session state shows as Down in the Ci...
Thu, Nov 20, 2014 at 10:28 AM