Problem Definition:

A User reports that he or she is unable to access their CloudConnect Desktop.  An error message may or may not be displayed.


There are a variety of potential causes.


 Use the Attached “Desktop Access Pinpoint Test” document to determine the root cause.

Additional Information:

The attached document includes special internal CloudConnect trouble codes which may be relayed to CloudConnect Technical Support to quickly identify the cause. If multiple users report an inability to access CloudConnect, a service outage affecting the organization may be likely, and should be reported to CloudConnect Technical Support as such.

Applies To:

Microsoft Windows Desktop and Server Operating Systems XP/2003 and later

Citrix XenApp 6.5