Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201912171 - Establishing a VPN Tunnel between vCloud Director Edge Gateway and an External Network (HTML Portal)
Problem Definition: You would like to establish a Site-to-Site VPN IPsec tunnel between a CloudConnect Org VDC Network and an external on on-premise netwo...
Thu, Jan 9, 2020 at 1:56 PM
CCT-201912061 - How to Deploy a New Citrix Server on CloudConnect
Overview: This article will detail how to deploy a Citrix Desktop on CloudConnect. To deploy a Citrix Desktop this way, you will need to have a Domain C...
Tue, Dec 10, 2019 at 9:24 AM
CCT-201912041 "Autochk cannot run do to an error caused by a recently installed software package."
Problem Definition: While booting, a Citrix XenApp Server prompts for a chkdsk.  However, when Windows attempts to run the chkdks, the chkdsk fails with...
Tue, Dec 10, 2019 at 9:25 AM
CCT-201907101 - How add resources to a Virtual Machine in vCloud Director (HTML portal)
Problem Definition: A virtual machine requires more resources to perform optimally.  Resolution: Whether this means more RAM, more storage, or m...
Tue, Jan 7, 2020 at 10:59 AM
CCT-201906121 - How to set up Port Forwarding on your Edge Gateway
Problem Definition: A web server or service running on a CloudConnect Virtual Machine must be accessible from the public Internet. Resolution: F...
Tue, Jun 18, 2019 at 8:23 AM
CCT-201904241 - "Cannot Start Desktop" at Citrix StoreFront (EID 1016)
Problem Definition: Citrix Users report Cannot Start Desktop  Citrix desktop service starts but does not attempt registration Event ID: 1016 i...
Wed, Apr 24, 2019 at 1:44 PM
CCT-201904151 - "Cannot Start Desktop" at Citrix StoreFront (EID 1002, 1017)
Problem Definition: When logging into the citrix server, examining the event viewer under appication logs shows Event ID 1002 is logged, Event ID 1017 may ...
Wed, Apr 24, 2019 at 12:23 PM
CCT-201904121 - How to Redeploy an Edge Gateway
Problem Definition: If you are experiencing certain issues intermittent connectivity with a VPN, or if your Virtual Machine cannot access the internet, ...
Fri, Apr 12, 2019 at 11:30 AM
CCT-201904081 - Cannot send the "Ctrl+Alt+Delete" command to Virtual Machine.
Problem Definition: Administrators might have difficulty logging into Virtual Machines through vCloud Director after a recent update.  Cause: VM...
Wed, Apr 17, 2019 at 1:51 PM
CCT-201903221 - "hdxsdk error domain_session error 8" when logging on from a mobile Apple device
Problem Definition: When trying to access your Citrix Desktop from a mobile Apple device such as an iPhone or iPad, you might experience the error "...
Fri, Mar 22, 2019 at 1:42 PM