Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201410081 - Configure Multiple Monitor Seamless Mode for Citrix Desktops from a Windows Client
Problem Definition: When an end user connects to a CloudConnect Virtual Desktop from a Microsoft Windows client with multiple monitors, the virtual des...
Fri, Sep 15, 2017 at 1:46 PM
CCT-201410082 - Mapped Printers Disappear from a Citrix XenApp Desktop Session
CCT-201410082 – Mapped Printers Disappear from a Citrix XenApp Desktop Session   Problem Definition: Users report they are unable to print from the...
Fri, Sep 15, 2017 at 2:04 PM
CCT-201410083 - Troubleshooting Slow Virtual Desktop Performance
Problem Definition: Users report poor, slow, or sluggish virtual desktop performance.Applications appear slow to load, typing/keystrokes may feel u...
Fri, Oct 10, 2014 at 9:45 AM
CCT-201410092 - A User is unable to Access a CloudConnect Desktop from a Windows Client
Problem Definition: A User reports that he or she is unable to access their CloudConnect Desktop.  An error message may or may not be displayed. ...
Tue, Oct 14, 2014 at 5:20 PM
CCT-201410092 - Document Scanning methods supported by CloudConnect
Problem Definition: An organization may have specific document scanning requirements. Cause: There are a variety of scanning methods supporte...
Thu, Oct 9, 2014 at 1:45 PM
iCCT-201410292 - List of TCP / UDP Ports and Protocols filtered by CloudConnect
Problem Definition: You are unable to connect to an external internet host or internet IP address using a specific port or protocol. Cause: C...
Fri, Nov 13, 2015 at 4:07 PM
CCT-201410094 - File Transfer from local workstation to CloudConnect Desktop fails with "Invalid MS-DOS Function..."
Problem Definition: When transferring a file or folder from a workstation to a CloudConnect Desktop using the Citrix client drive mapping feature, th...
Thu, Oct 9, 2014 at 5:17 PM
CCT-201410095 - Adjusting the CloudConnect Desktop Idle User Screen Lock Timeout
Problem Definition: Users complain that their CloudConnect desktop locks too soon after sitting idle.  Users must re-enter their CloudConnect passwo...
Wed, Oct 15, 2014 at 11:58 AM
CCT-201410096 - Map Network Drive Button Missing in Windows Explorer
Problem Definition: You are unable to map a network drive for a user because the “Map Network Drive” button is missing from Windows Explorer. The butt...
Fri, Sep 15, 2017 at 1:42 PM
CCT-201410097 - How to Access and Edit the Non-Administrators Policy on a Desktop Host
Problem Definition: You need to edit the Non-Administrators Policy on a Desktop Host. This may be necessary in order to loosen or strengthen security...
Mon, May 9, 2016 at 3:48 PM