Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201904151 - "Cannot Start Desktop" at Citrix StoreFront
Problem Definition: When logging into the citrix server, examining the event viewer under appication logs shows Event ID 1002 is logged, Event ID 1017 may ...
Mon, Apr 15, 2019 at 12:04 PM
CCT-201904121 - How to Redeploy an Edge Gateway
Problem Definition: If you are experiencing certain issues intermittent connectivity with a VPN, or if your Virtual Machine cannot access the internet, ...
Fri, Apr 12, 2019 at 11:30 AM
CCT-201904081 - Cannot send the "Ctrl+Alt+Delete" command to Virtual Machine.
Problem Definition: Administrators might have difficulty logging into Virtual Machines through vCloud Director after a recent update.  Cause: VM...
Wed, Apr 17, 2019 at 1:51 PM
CCT-201903221 - "hdxsdk error domain_session error 8" when logging on from a mobile Apple device
Problem Definition: When trying to access your Citrix Desktop from a mobile Apple device such as an iPhone or iPad, you might experience the error "...
Fri, Mar 22, 2019 at 1:42 PM
CCT-201903193 - How to Determine If You're Running a Standalone or Citrix/RDS Server
Problem Definition: When upgrading a server's operating system, the administrator might be unsure of whether the server was deployed with Citrix or...
Tue, Mar 26, 2019 at 10:21 AM
CCT-201903192 - How to Upgrade a Windows Server Standalone Operating System Version on CloudConnect
Problem Definition: CloudConnect's virtual servers have the ability to be easily maintained and upgraded. Regardless of the reason, the process of ...
Tue, Mar 26, 2019 at 10:29 AM
CCT-201903191 - Upgrade your Citrix or RDS Server from Windows Server 2008 R2 to Windows Server 2016
Problem Definition: As of January 14, 2020, Microsoft will be officially ending all support for 2008R2 Windows servers. This doesn't mean that your...
Tue, Mar 26, 2019 at 10:27 AM
CCT-201903041 - Activate Office 365 Shared Computer License
Problem Definition: When implementing or migrating to a cloud solution, resellers find that unless their provider is a Microsoft QMTH, they might have t...
Thu, Mar 14, 2019 at 9:08 PM
CCT-20181119 - Citrix VDA for Server OS Bug fixes included in DesktopConfig 3.9.0
For a list of Bug fixes from Citrix XenApp 7.15 LTSR CU 3 that are included in Desktop Config 3.9.0, see: https://docs.citrix.com/en-us/xenapp-and-xendeskto...
Mon, Nov 19, 2018 at 1:01 PM
CCT-201603021 – How to Upgrade a CloudConnect Desktop Host to the Latest Image Baseline
Problem Definition: CloudConnect periodically updates its Virtual Machine Template Images, including the preinstalled Citrix software components.  Custo...
Mon, Feb 11, 2019 at 10:22 AM