Problem definition:
After completing the File Level Restore wizard and successfully initiating an FLR, the task quickly fails out with Error 11018: Failed to get FLR Connection.
Cause:
This error may be the result of providing credentials in the 'Login' step of the FLR wizard that do not have local administrator credentials on the virtual machine.
Resolution:
1.) Obtain credentials with local administrator privileges for the virtual machine
- OR -
Assign local administrator privileges to the credentials being used on the virtual machine
2.) Close out of all vCloud Director consoles and windows
3.) Open a new browser instance, connect to vCloud Director and reattempt the FLR using local administrator credentials.

Applies to:
vCloud Director
Data Protection Extension