Problem definition:

After completing the File Level Restore wizard and successfully initiating an FLR, the task quickly fails out with Error 11018: Failed to get FLR Connection.


This error may be the result of providing credentials in the 'Login' step of the FLR wizard that do not have local administrator credentials on the virtual machine.


1.) Obtain credentials with local administrator privileges for the virtual machine

- OR - 

Assign local administrator privileges to the credentials being used on the virtual machine

2.) Close out of all vCloud Director consoles and windows

3.) Open a new browser instance, connect to vCloud Director and reattempt the FLR using local administrator credentials.

Applies to:

vCloud Director

Data Protection Extension