Problem definition:

After completing the File Level Restore wizard and successfully initiating an FLR, the task quickly fails out with Error 11018: Failed to get FLR Connection.

Cause:

This error may be the result of providing credentials in the 'Login' step of the FLR wizard that do not have local administrator credentials on the virtual machine.

Resolution:

1.) Obtain credentials with local administrator privileges for the virtual machine

- OR - 

Assign local administrator privileges to the credentials being used on the virtual machine

2.) Close out of all vCloud Director consoles and windows

3.) Open a new browser instance, connect to vCloud Director and reattempt the FLR using local administrator credentials.

Applies to:

vCloud Director

Data Protection Extension