Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201903193 - How to Determine If You're Running a Standalone or Citrix/RDS Server
Problem Definition: When upgrading a server's operating system, the administrator might be unsure of whether the server was deployed with Citrix or...
Tue, Mar 26, 2019 at 10:21 AM
CCT-201903192 - How to Upgrade a Windows Server Standalone Operating System Version on CloudConnect
Problem Definition: CloudConnect's virtual servers have the ability to be easily maintained and upgraded. Regardless of the reason, the process of ...
Tue, Jan 21, 2020 at 11:25 AM
CCT-201903191 - Upgrade your Citrix or RDS Server from Windows Server 2008 R2 to Windows Server 2016
Problem Definition: As of January 14, 2020, Microsoft will be officially ending all support for 2008R2 Windows servers. This doesn't mean that your...
Tue, Jan 21, 2020 at 11:27 AM
CCT-201903042 - Configure Office 365 Shared Computer Activation
Problem Definition:     When implementing or migrating to a cloud solution, resellers find that unless their provider is a Microsoft QMTH, they might...
Mon, Jul 15, 2019 at 10:32 AM
CCT-20181119 - Citrix VDA for Server OS Bug fixes included in DesktopConfig 3.9.0
For a list of Bug fixes from Citrix XenApp 7.15 LTSR CU 3 that are included in Desktop Config 3.9.0, see:
Mon, Nov 19, 2018 at 1:01 PM
CCT-201603021 – How to Upgrade a CloudConnect Desktop Host to the Latest Image Baseline
Problem Definition: CloudConnect periodically updates its Virtual Machine Template Images, including the preinstalled Citrix software components.  Custo...
Mon, Feb 11, 2019 at 10:22 AM
CCT-202008271 - Users cannot connect to Windows 2012 R2 RDS server
Environment:     - Windows 2012 R2     - RD Connection Broker is installed Problem:  Attempting to RDP to the Windows 2012 R2 RDS server directly (wi...
Tue, Sep 8, 2020 at 10:18 AM
CCT-201612261 – Additional Steps Required to Authoritatively Restore an Active Directory Forest containing Multiple (Replicating) Domain Controllers
Problem Definition: After simultaneously restoring all Active Directory Domain Controllers in a Domain/Forest, SYSVOL Replication stops.  Changes made t...
Tue, Dec 27, 2016 at 12:29 PM
CCT-201611271 - Citrix Desktop Service (BrokerAgent.exe) fails to Start after Upgrading to XenApp 7.11
Problem Definition: The Citrix Desktop Service fails to start after upgrading to XenApp 7.11 (DesktopConfig Version 3.5.0 or newer).  When Attempting to...
Thu, Jun 4, 2020 at 2:46 PM
CCT-2016111601 Provision a New RDS Server for a New Customer in the mspCloud with the Deployment Wizard
Problem Definition: In this example, we will use the CloudConnect Desktop Deployment Wizard to automate the deployment Windows Server 2016 Rem...
Wed, Nov 16, 2016 at 5:26 PM