Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201410081 - Configure Multiple Monitor Seamless Mode for Citrix Desktops from a Windows Client
Problem Definition: When an end user connects to a CloudConnect Virtual Desktop from a Microsoft Windows client with multiple monitors, the virtual deskt...
Thu, Jun 4, 2020 at 2:48 PM
CCT-202005311 - Microsoft Office 2016 installation fails when upgrading from a prior version of Office
Problem Definition: When installing or upgrading Microsoft Office 2016 on a system where a prior version of Microsoft Office was installed, the installati...
Sun, May 31, 2020 at 11:26 AM
CCT-202006011 - Application Crashes after upgrading to Citrix Virtual Apps and Desktops 1912
Problem Definition: After upgrading a Citrix Server to Citrxi Virtual Apps and Desktops 1912 (Desktop Configuration 4.10 and above), certain Windows appli...
Mon, Jun 1, 2020 at 3:02 PM
CCT-202006121 - DISM fails with "The source files cannot be found" error 0x8000f081f
Problem Definition: Running the command: DISM /Online /Cleanup-Image /RestoreHealth Fails at 100%, stating "The Source files cannot be found. ...
Fri, Jun 12, 2020 at 11:34 AM
CCT-202006161 - Connection to Citrix Desktop fails with status "Unknown client error 0" or "Unknown client error 1110"
Problem Definition:  Attempting to connect to a Citrix desktop fails with status "Unknown client error 0" or "Unknown client error 1110"...
Thu, Jun 25, 2020 at 4:12 PM
CCT-202010291 - Using Zoom Webcams with a Citrix Virtual Desktop
Problem Definition: When launching a Zoom meeting from a Citrix session (virtual machine), the user's webcam is not detected by Zoom. Cause: ...
Thu, Jan 14, 2021 at 10:04 AM
CCT-202012161 - Adding a Disk to a Virtual Machine fails with "Contact your Administrator"
Problem Definition: Adding a new virtual disk to a Virtual Machine fails with the error "Unable to perform this action.  Contact your cloud adminis...
Wed, Dec 16, 2020 at 10:17 AM
CCT202012162 - Unable to edit VM details or Hardware Configuration
Problem Definition: Attempting to edit the details including hardware configuration of a recently deployed virtual machine fails with the error "Yo...
Thu, Apr 1, 2021 at 10:54 AM
CCT-202101041 - Attempting a File Level Restore fails with Error 11018: Failed to get FLR Connection
Problem definition: After completing the File Level Restore wizard and successfully initiating an FLR, the task quickly fails out with Error 11018: Failed ...
Mon, Jan 11, 2021 at 9:38 AM
CCT-202101121 - Scanning to a citrix or RDS server fails with a domain user account who is not a member of the desktop access group
Problem Definition: You need to set up a service user account that does not have desktop access to enable services such as scanning.  The reason you would...
Wed, Jan 13, 2021 at 1:48 PM