Public Knowledge Base
Find technical answers and documentation to the most common questions and issues
Problem Definition:
After fixing a corrupt user profile, or migrating user data to a new user profile, the following symptoms may appear after acce...
Tue, Nov 11, 2014 at 12:37 PM
Problem Definition:
Using your “support” account you attempt to “Remote Control” or shadow a user from the Task Manager of the CloudConnect Desktop...
Thu, Oct 16, 2014 at 12:16 PM
Problem Definition:
You are unable to share a folder on the network from a CloudConnect Desktop Host. The Sharing tab is missing from Windows...
Thu, Oct 16, 2014 at 12:01 PM
Problem Definition: A user’s connection to a CloudConnect Desktop fails. The Citrix Desktop Viewer displays the following message: The user may n...
Thu, Jun 4, 2020 at 2:49 PM
Problem Definition:
When attempting to access CloudConnect from a Chromebook, users are unable to launch their desktop with the URL h...
Wed, Oct 15, 2014 at 11:25 AM
Problem Definition:
When attempting to launch a CloudConnect Desktop using a Mozilla Firefox Web Browser with dds.cloudconnect.net (or other Citrix Web ...
Wed, Oct 15, 2014 at 8:18 AM
Problem Definition:
When launching a CloudConnect Desktop, you are prompted to Open a downloaded (.ica) file from the Internet Explorer notification ...
Tue, Oct 14, 2014 at 9:51 PM
Problem Definition:
A User’s session will become disconnected after remaining idle for more than six hours, and/or a User’s Disconnected Session is l...
Thu, Oct 16, 2014 at 12:21 PM
Problem Definition:
Nightly Backup may not meet your organization’s Recovery Point Objective (RPO) and Recovery Time Objective (RTO) in the event fil...
Fri, Oct 10, 2014 at 4:19 PM
Problem Definition:
A User has inadvertently deleted or corrupted a file, multiple files and/or a folder or multiple folders residing on a Windows NTFS v...
Fri, Oct 10, 2014 at 11:23 AM